No1 Silverbank Terms and Conditions
We advise your party to take out holiday insurance in the unlikely event of cancellation.
Cancellation / Change of booking:
Deposits and payments are non refundable. If dates are to be changed before 56 days we will always try to help you book other dates that will be more suitable depending on availability. A fee of £25 will be paid for a change of booking.
In the unlikely event that we have to cancel your holiday we will find
you alternative accommodation, give a total refund or offer you alternative
Joint bookings/bookers responsibility
Please make your booking in one name. That person will take responsibility for the agreement of the terms and conditions on behalf of the party.
Right to refuse:
We hold the right to refuse a booking for any reason.
The cottage must not have more than 6 guests staying or using the house at any time. (Plus cot)
Guests are asked to take care of the cottage at all times.
We pride ourselves on the cleanliness and condition of the cottage.
Loss of property:
Please take care of your property. We will not be held responsible for any loss / damage or theft to your personal property.
We accept one dog on the ground floor only.
The cottage is strictly a non-smoking house, as we do not have the time in between guest’s arrival to get rid of the smell of cigarettes. Guests are welcome to smoke in the back garden.
Rights of entry:
We reserve the right to gain entry in to the cottage at any time. (This
would only be in the unlikely event of an emergency)
Caring for the environment:
Please help take care and respect the environment.
We take bookings up to 1 year ahead Honeymoons may be booked 2 years in advance.
If you have any complaints please contact us while you are staying in the cottage.
We value and respect your opinion and we would like to hear any comments from you.